Refunds and Cancellations
This page describes our refund and cancellations policy for rentals. This policy is subject to change at any time, without notice.
We will provide a refund of your base rental fee (and any applicable sales tax) if your rental is malfunctioning, which includes: issues with electrical connections and circuitry.
Shipping fees paid by either you (if you paid for expedited shipping) or the Company (if your order included free shipping) are not refundable and will not be refunded. Shipping costs the Company a minimum of $51 per order.
In order to receive a refund for malfunctioning equipment, the issue must be reproducible by our support staff, which may take up to 5 business days to confirm once we've received your return shipment.
There are no refunds for a shipment arriving late, as delivery dates are not guaranteed with standard shipping. Your rental may not arrive on the day you want. Such is life.
If you've just placed your order and need to cancel, reply to your Order Confirmation email as soon as possible, or give us a call.
We will refund your order in full if canceled before it has been shipped. We often ship orders within 2 hours of receipt.
If your order has been shipped, it cannot be canceled, and will not be refunded.