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Refunds and Cancellations

Order Cancellations

If you've just placed your order online for a rental and need to cancel, send us an email at help@metrometaldetectors.com or reply to your Order Confirmation email letting us know that you need to cancel. You may also call us at 720-295-1641 to cancel by phone. We will fully refund your order, and you should see the money in your account within 3-10 business days. 

If you've placed your order online, and cancel with at least 4 hours remaining before your scheduled delivery time, we'll refund 50% of your order total. Order cancellations in cases where your delivery driver is already on their way, or there are less than 2 hours remaining before your scheduled delivery time cannot be refunded. 

 

Orders placed by phone can be cancelled by calling 720-295-1641 or sending us an email at help@metrometaldetectors.com

Refunds for Equipment Malfunctions

We will provide a full refund of your base rental cost and any applicable tax (less your delivery fee) in the following circumstances:

  • If your rental equipment is malfunctioning, which includes, but is not limited to: search coil damage, electrical connections, and other equipment circuitry. In order to receive a refund for malfunctioning equipment, the issue must be reproducible by our support staff.
  • If your rental equipment is unusable due to natural disasters.