Refunds and Cancellations

Order Cancellations

If you've just placed your order, reply to your Order Confirmation email and let us know that you need to cancel.

You may also call your local location to cancel by phone. We will fully refund your order, and you should see the money back in your account within 3-10 business days.

If your driver is on their way, or there's less than 1 hour before your scheduled delivery time, we'll refund 50% of your Order Total. For instance, if an order total is $70, we would refund 50% of that, which is $35, plus any applicable sales taxes.

You can cancel orders placed by phone by calling your local location or sending us an email at Order cancellation requests by email may take up to 8 hours to process.

Refunds for Equipment Malfunctions

We will provide a full refund of your base rental cost and any sales tax (less your delivery fee) in the following circumstances:

  • If your rental equipment is malfunctioning, which includes, but is not limited to: search coil damage, electrical connections, and other equipment circuitry. In order to receive a refund for malfunctioning equipment, the issue must be reproducible by our support staff, which may take up to 7 business days to confirm.
  • If your rental equipment is unusable due to natural disasters.