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Refunds and Cancellations

Order Cancellations

If you've just placed your order online for a rental and need to cancel, send us an email at or reply to your Order Confirmation email letting us know that you need to cancel. You may also call us at 720-295-1641 to cancel by phone. We will fully refund your order, and you should see the money in your account within 3-10 business days. 

If you've placed your order online, and cancel with at least 4 hours remaining before your scheduled delivery time, we'll refund 50% of your order total. Order cancellations in cases where your delivery driver is already on their way, or there are less than 2 hours remaining before your scheduled delivery time cannot be refunded. 


Orders placed by phone can be cancelled by calling 720-295-1641 or sending us an email at

Refunds for Equipment Malfunctions

We will provide a full refund of your base rental cost and any applicable tax (less your delivery fee) in the following circumstances:

  • If your rental equipment is malfunctioning, which includes, but is not limited to: search coil damage, electrical connections, and other equipment circuitry. In order to receive a refund for malfunctioning equipment, the issue must be reproducible by our support staff.
  • If your rental equipment is unusable due to natural disasters.