Refunds and Cancellations
This page describes our refund and cancellations policy for Local Rentals and National Rentals. This policy is subject to change at any time, without notice.
Local Rentals
Refunds
We will provide replacement equipment or a full refund of your base rental cost (and any applicable sales tax) if your rental equipment is malfunctioning, which includes, but is not limited to:
- Search coil damage
- Electrical connections
- Other equipment circuitry
In order to receive a refund for malfunctioning equipment, the issue must be reproducible by our support staff, which may take up to 5 business days to confirm.
Once your refund is processed, you should see the money back in your account within 15 business days.
Cancellations
If you've just placed your Local Rental order and need to cancel, reply to your Order Confirmation email as soon as possible.
We are a small business, and order cancellation requests by email may take 2-8 hours to process and confirm.
You may also call or text us at 720-295-1641 to cancel by phone.
We will fully refund your order, and you should see the money back in your account within 3-14 business days.
Note: If your driver has already prepared your order and is on their way, we'll refund your Order Total less the Local Delivery fee.
National Rentals
Refunds
We will provide a refund of your base rental fee (and any applicable sales tax) if your rental is malfunctioning, which includes: issues with electrical connections and circuitry; battery issues.
Shipping fees paid by either you (if you paid for expedited shipping) or the Company (if your order included free shipping) are not refundable.
In order to receive a refund for malfunctioning equipment, the issue must be reproducible by our support staff, which may take up to 5 business days to confirm once we've received your return shipment.
Cancellations
If you've just placed your National Shipping order and need to cancel, reply to your Order Confirmation email as soon as possible, or give us a call.
We will refund your order in full if canceled before your order has been shipped (typically 2 to 3 business days before your delivery date).
Note: If your order has been shipped, it cannot be canceled.