Refunds and Cancellations
Last updated: September 25, 2021
This page describes our refund and cancellations policy for Local Rentals and National Shipping orders.
Local Rentals
Refunds
We will provide replacement equipment or a full refund of your base rental cost (and any applicable sales tax) if your rental equipment is malfunctioning, which includes, but is not limited to:
- Search coil damage
- Electrical connections
- Other equipment circuitry
In order to receive a refund for malfunctioning equipment, the issue must be reproducible by our support staff, which may take up to 5 business days to confirm.
Once your refund is processed, you should see the money back in your account within 3-14 business days.
Cancellations
If you've just placed your Local Rental order and need to cancel, reply to your Order Confirmation email as soon as possible.
We are a small business, and order cancellation requests by email may take 2-8 hours to process and confirm.
You may also call or text us at 720-295-1641 to cancel by phone.
We will fully refund your order, and you should see the money back in your account within 3-14 business days.
Note: If your driver has already prepared your order and is on their way, we'll refund your Order Total less the Local Delivery fee.
National Shipping
Refunds
We will provide a full refund of your base rental fee (and any applicable sales tax) if your magnetic locator rental is malfunctioning, which includes: issues with electrical connections and circuitry; battery issues.
In order to receive a refund for malfunctioning equipment, the issue must be reproducible by our support staff, which may take up to 5 business days to confirm once we've received your return shipment.
Cancellations
If you've just placed your National Shipping order and need to cancel, reply to your Order Confirmation email as soon as possible. You may also call or text our Shipping department at 720-996-0675 to cancel by phone.
Note: If your order has been shipped, it cannot be refunded.